Terms & Conditions

Terms of Use

Please read carefully! These Terms of Use set important details about your relationship with ROKA-International, including the rights you grant to ROKA, restrictions on how you can use this website, and our agreement to resolve disputes via binding arbitration without resort to class action litigation.

We sell worldwide, if these terms of use or any part of the current terms do not comply with your national legislation, please contact us, we will resolve it as soon as possible.

This website ( “ROKA”) is owned and operated by Edeal LLC (16192 Coastal Highway, Lewes, Delaware 19958, United States, EIN 32-0537029), on behalf of itself and for its subsidiaries and affiliates (collectively, “ROKA”, “We” or “Us”). "ROKA company" uses as a trading name. By accessing, using, registering for, or purchasing merchandise from the ROKA Site, you agree to be bound by these terms of use (the “Terms”). All visitors to and users of any aspects of the ROKA Site (collectively, “Users”) are bound by these Terms. We reserve the right to modify the Terms at any time without prior notice to you, and therefore, we recommend that you read these Terms carefully each time you use the ROKA Site. By signing in or registering to use the ROKA Site, you accept all the provisions of these Terms. If you are unwilling to be bound by these Terms, you should not access, use, register for, or purchase merchandise from the ROKA Site.

Please note that the guidelines, policies and other terms and conditions of service and use of other sites affiliated with ROKA may vary from these Terms. If ROKA affiliate has separate terms of use for its website(s), or a separate agreement governing its use, the provisions of the affiliate site’s terms shall control in the event of a conflict with these Terms. Except as supplemented or superseded as described herein, these Terms apply to the entire network of ROKA Site and control your use thereof. Except in the event of a conflict, as described in this paragraph, these Terms apply in addition to any other policies or agreements that may apply to you related to any contests, sweepstakes, rewards or loyalty programs, surveys, transactions or purchases of goods or services, or other engagements you have with the ROKA Site.


The ROKA Site is not targeted towards, nor intended for use by, anyone under the age of 18. By using the ROKA Site, you represent and warrant that you are 18 years of age or older. If you are not at least 18 years of age, do not access, use register or purchase merchandise on the ROKA Site. In the event we become aware you are under 18, we will terminate your registration. Some merchandise offered for sale on the ROKA Site may be restricted for sale to persons of a certain age (depending on the state or jurisdiction of residence) and we will require you to submit or provide valid proof of your age before purchasing or receiving age-restricted merchandise.


We believe strongly in the protection of the privacy of Users and our customers. Our data collection and use practices are set forth in our Privacy Policy, which we encourage you to review.

Changes to the ROKA Site

You agree and understand that the ROKA Site, including any and all features available via the ROKA Site and any User Content (as defined below), may be modified by us, in our sole discretion, at any time without prior notice. Unless expressly stated otherwise, any new features, new services, enhancements or modifications to the ROKA Site implemented after your initial access to the ROKA Site shall be subject to these Terms. We do not actively monitor and undertake no obligation to monitor or modify, any reviews, information, content, data, text, links to third party websites, User profile information, sounds, photographs, graphics, video, messages or other materials uploaded or made available via the ROKA Site by or on behalf of any User (all such items provided by or on behalf of Users, collectively, “User Content”). Nonetheless, we reserve the right to investigate and take appropriate action, including legal action, in our sole discretion, against anyone who violates these Terms, including without limitation, by removing any User Content posted in violation of these Terms, terminating the registration of such violators or blocking such violators’ use of the ROKA Site.


In order to access some features of the ROKA Site, you may be required to register and to select a password and user name, which shall consist of an email address you provide (“User ID”). To register, use the registration form available by clicking the “register” link near the top of any page on the ROKA Site. If you register, you agree to provide us with accurate and complete registration information and to inform us immediately of any updates or other changes to such information. For example, you may not: (i) enter, select or use a false name or an email address owned or controlled by another person with the intent to impersonate that person, or (ii) use as a User ID a name subject to any rights of a person other than yourself without appropriate authorization. Failure to comply with the terms of this paragraph shall constitute a material breach of these Terms, which may result in immediate termination of your account. In addition, we reserve the right to refuse registration of or cancel, a User ID at our discretion.


You are responsible for maintaining the confidentiality of your password and you are fully responsible for all activities that occur under your User ID and password, whether or not you authorize such activities. Any user ID and password for your access to the ROKA Site shall be for your personal, non-commercial use only. You agree to (a) immediately notify us of any unauthorized use of your User ID or password of which you become aware, and (b) ensure that you exit from your account at the end of each session.

Use of the ROKA Site/License/Services

We grant you a limited license to make personal use of the ROKA Site. This license grant does not include: (a) any resale or commercial use of the ROKA Site or content therein; (b) the collection and use of any product listings or descriptions; (c) making derivative uses of the ROKA Site and its contents; or (d) use of any data mining, robots, or similar data gathering and extraction methods on the ROKA Site. Except as noted above, Users of the ROKA Site have not conveyed any right or license by implication, estoppel, or otherwise in or under any patent, trademark, copyright, or proprietary right of ROKA or any third party.

You may not use, frame or utilize framing techniques to enclose any ROKA trademark, logo, content or other proprietary information (including the images found at this Site, the content of any text or the layout/design of any page or form contained on a page) without ROKA express written consent. Further, you may not use any meta tags or any other “hidden text” utilizing a ROKA name, trademark, or product name without ROKA’s express written consent.

Any unauthorized use of the ROKA Site will terminate the permission or license granted by these Terms and may violate copyright laws, trademark laws (including trade dress), and communications regulations and statutes. All violators will be prosecuted to the fullest extent of the law.

Permitted uses of the ROKA Site include soliciting opinions, ideas and other input from Users; sharing ideas and opinions with other Users, searching the ROKA Site for User Content (as defined herein) and business or product information, and purchasing goods or services from the ROKA Site for personal use, not for resale. You may also invite people you know to join the ROKA Site. You acknowledge and agree that we do not control the User Content posted to the ROKA Site, or any links to other websites, including the content of any messages posted by Users, and that we do not guarantee the accuracy, integrity or quality of any User Content. You further understand and agree that we do not necessarily endorse, support, sanction, encourage, verify, or agree with the comments, opinions, or statements or other User Content posted on or otherwise displayed on or transmitted via the ROKA Site. All User Content, including advice and opinions posted by Users, comprises the views and responsibility of those who post such User Content and does not necessarily represent the views of ROKA. You understand that, by using the ROKA Site, you may be exposed to User Content that is offensive, indecent or objectionable.

Restrictions on Rights to Use

Without limiting the generality of any other provisions of these Terms, you agree you shall not (and you agree not to allow any other individual or entity using your User ID to):

  • download, modify, reproduce, adapt, translate, reverse engineer, create derivative works based upon, publicly display, sell, rent, license, or in any way commercially exploit any portion of the ROKA Site, except and to the extent expressly permitted under these Terms;

  • remove any copyright, trademark or other proprietary rights notice contained in or on the ROKA Site;

  • use any robot, spider, site search/retrieval application, or other devices to retrieve or index any portion of the ROKA Site;

  • collect any information about other Users (including usernames and/or email addresses) for any purpose other than to solicit and/or share reviews with other Users;

  • reformat or frame any portion of any Web pages that are part of the ROKA Site;

  • create user accounts by automated means or under false or fraudulent pretenses;

  • create or transmit to other Users unsolicited electronic communications, such as “spam,” or otherwise interfere with other Users’ enjoyment of the ROKA Site;

  • submit to the ROKA Site any content that falsely states or implies that such content is sponsored or endorsed by us;

  • transmit or upload to the ROKA Site any item containing or embodying any virus, worm, defect, Trojan horse, software bomb or other feature designed to damage or degrade in any manner the performance of the ROKA Site, any other Web site, or any computer or other device or system, or the enjoyment of the ROKA Site by any User;

  • use the ROKA Site to violate the security of or gain unauthorized access to any computer or computer network or other device or system (including unauthorized attempts to discover passwords or security encryption codes);

  • submit to the ROKA Site any content that is unlawful or facilitates, constitutes, promotes or encourages illegal activity; or otherwise use the ROKA Site to transfer or store illegal material, including any material deemed threatening or obscene;

  • copy or store any User Content offered on the ROKA Site other than for your personal, non-commercial use;

  • take any action that imposes, or may impose, in our sole discretion, an unreasonable or disproportionately large data or traffic load on the ROKA Site or the IT infrastructure used to operate and make the ROKA Site available;

  • use the ROKA Site and/ or any User Content, intentionally or unintentionally, to violate any applicable local, state, federal or international law; or

  • collect or store personal data about other Users in connection with the prohibited activities described in this paragraph.


As between you and us, the ROKA Site, including all photographs, images, text, graphics, icons, audio clips, software and other aspects thereof (excluding User Content), all improvements or modifications thereof, all derivative works based thereon, and the collection, arrangement, and assembly of the ROKA Site, including all copyrights, trademarks, and other intellectual property or proprietary rights in the foregoing, are owned by us or our licensors. As between you and us, subject to any licenses and rights expressly granted herein, any User Content posted by you is owned by you. Nothing contained in these Terms shall be deemed to grant to you or any other User any rights, title or interest in or to any copyright, trademark or other proprietary rights of ours or any of our licensors.

Any trademarks, service marks, and other marks and indicators of source or origin that are displayed on the ROKA Site are the proprietary property of Edeal LLC or their respective owners, as applicable. None of such marks may be used in connection with any other product or service in a manner that is likely to cause confusion among consumers or to disparage or discredit the owner of such mark or its affiliates. Any trademarks of third parties that appear on the ROKA Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us. You may not use, copy, modify or display any of the trademarks, service marks, names or logos appearing on the ROKA Site without the express written permission of the trademark owner.

Nothing in these Terms shall be deemed to grant to you or any other User any license or right in or to any patent, copyright, trademark, trade secret or other proprietary rights of ROKA.

Third-Party Advertisements and Links to Third Party Sites

We may display advertisements from third parties on the ROKA Site, such as banner advertisements, pop-up texts, and links to third-party sites. We are not responsible for the content of such advertisements or links, or for any products, services or other materials relating to such advertisements, any linked site, or any link contained in a linked site. The display of any advertisement or link does not imply endorsement by us of the advertisement or linked site or any content therein.

Placing an Order

For details on how to place orders on the ROKA Site, please click here. ROKA currently ships to locations within the 50 United States via UPS, and APO/FPO addresses via USPS. ROKA currently ships 26 different countries via a third party partner.

To see ROKA’s shipping and delivery policies in more detail, including product-specific guidelines, please see the ROKA’s Shipping & Delivery policy. The risk of loss and title for all merchandise ordered on the ROKA Site passes to you when the merchandise is delivered. You may purchase merchandise from the ROKA Site by using any one of the options listed on our Making Payments page. ROKA reserves the right to change its payment procedures at any time without prior notice to you.

ROKA charges sales tax for merchandise ordered on the ROKA Site based on the applicable state sales tax rate of the location to which the order is being shipped.

ROKA reserves the right to refuse or cancel any orders placed for products and/or services which the sale or use of such product and/or service in your state or jurisdiction is restricted or prohibited.

To properly serve all customers, ROKA reserves the right to limit quantities of orders to only one (1) of any such item(s) purchased. ROKA further reserves the right to cancel multiple orders of any limited quantity item purchased by the same User and/or shipped to the same delivery address. Commercial use of the ROKA site is expressly prohibited.ROKA reserves the right to cancel any orders that it determines in its sole discretion are made for commercial resale purposes.

We may display advertising prints for products sold through the ROKA Site. ROKA attempts to display the colors of the products shown on the ROKA Site as accurately as possible. However, we cannot guarantee that the color you see matches the product color, as the display color depends, in part, upon the monitor used by you.

Pricing errors may occur on the ROKA Site from time to time sold on ROKA Site. We attempt to correct all pricing errors as soon as they are discovered, or as soon as we receive notice of an error. ROKA reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from ROKA. Any payments you make to ROKA for orders that are canceled due to pricing errors will be refunded.

Returns and Cancellations

Orders you submit online may be canceled until they are processed. Orders with a status of “Processing” may not be canceled, and you must wait until you receive the merchandise in order to return it. Order status can be checked online by logging into your user account. All returns of merchandise are subject to the Returns & Cancellations policy. Please click on the policy for more details.

Changes to Terms

We reserve the right to make changes at any time to these Terms. Any modifications to these Terms will be effective upon posting. You agree to review the Terms periodically so that you are aware of any modifications. Your continued use of the ROKA Site after any modifications indicates your acceptance of the modified Terms.

Applicable law

By visiting the ROKA Site, you agree that the laws of the State of Delaware, without regard to principles of conflict of laws, will govern these Terms and any dispute of any sort that might arise between you and Edeal LLC.


No agency, partnership, joint venture, or employment relationship is created as a result of these Terms, and you do not have any authority of any kind to bind ROKA in any respect whatsoever. We may provide you with notices, including those regarding changes to these Terms, by email, regular mail, or postings on the ROKA Site. These Terms, which shall be deemed accepted by you upon your use of the ROKA Site, constitute the entire agreement among you and ROKA regarding of the ROKA Site. ROKA’s failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of the enforcement of such right or provision. If any provision of these Terms is deemed to be illegal or unenforceable, the remainder of the Terms shall be unaffected and shall continue to be fully valid, binding and enforceable. These Terms are not assignable, transferable or sublicensable by you, except with our prior written consent. The headings in these Terms are for convenience only and have no legal or contractual effect. These Terms include and incorporate by reference the Privacy Policy for the ROKA Site and any notices regarding the ROKA Site.

Contact and Violations

Please contact us with any questions regarding these Terms. Please report any violations of the Terms to contact@roka.co.il